We Dream. We Do. We Deliver.
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
This role is for a natural born leader. You are an empathic and attentive listener, both towards the teams you lead as well as with the Client and its stakeholders. You are a strategist, always finding the right balance between delivering a high-quality service on time and on budget, while identifying new business opportunities through cross and upselling.
You are also a team player with the teams you lead as well as all the teams across the company and the Client you must engage with.
You’re resilient, able to cope with stress, focused on the objectives, and persistent.
As an out-of-box thinker, you can craft and adapt the best solutions to a given project or context as the variables shift.
Key responsibilities and accountabilities:
- Managing and overviewing sizeable Dynamics projects or programs ensuring on-time, on-budget and quality deliveries, according to Client’s requirements
- Regularly interacts with client’s management teams and with technical teams (as a part of stakeholder management)
- Managing project teams spread across different geographies and time zones ensuring team members' motivation, coordination, and professional growth
- Manage and collaborate with client and 3rd party team members
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Execute properly Risk, Issues and Change management process
- Measure project performance using appropriate tools and techniques
- Act as point of contact for client escalations and drive resolutions, report and escalate to management as needed
- Leading project management engagements with Clients on the technical and business challenges related to their needs
- Clearly articulate business requirements and translate client needs
- Provide mentorship to team members
- Create and maintain comprehensive project documentation
- Playing Agile professional roles for our clients (Product Owner, Product Owners Proxy, Scrum Master and sometime Agile Service Delivery Manager)
- Be able to support on commercial proposals / pitches if required
- Be involved in the team internal activities and initiatives whenever required
- 7+ years of experience in Project Management competency
- Bachelor or master’s degree in IT, Business Administration, or others
- Experience of Project / Program Manager in sizeable and complex programs, who can manage teams spread across different geographies and time zones
- Previous experience as Product Owner, Scrum Master or Business Analys
- Client facing experience, namely at C Level’s
- Management of SW development and delivery projects in area of Dynamics 365
- Proficient with project management methodologies - SCRUM / Prince2 / Six Sigma / ITIL
- Certified in Project Management (Prince 2 practitioner, PMP, Agile PM Practitioner or other equal) an advantage
- Managing internal and external stakeholders including top/executive management members
- Experience with mentoring team members
- Familiarity with Jira software's collaboration and time management tools (D365 preferable)
- Fluent in English and German, French is a plus
Core Competencies:
- Excellent verbal, written communication, and negotiation skills
- Be a good listener, excellent interpersonal skills, to be listened and respected by pairs, with a two-way mutual respect to earn trust
- Ability to operate and adapt to multiple management and organizational structure
- Self-motivated, able to work independently, and takes initiative
- Ability to multitask in a fast-paced environment
- Outstanding attention to detail with superior time management skills
- A curious nature, thinking outside the box
- Strong sense of ownership, self-drive, and curious nature
- Fast learner and self-driven to accomplish goals with limited supervision, with a problem-solving attitude
- Interest in learning and taking on increasingly complex tasks and responsibilities.
- Excellent organizational skills, good at defining priorities
- Positive attitude, with critical thinking skills
- Team spirit - being able to work within regional and international level with other teammates
Additional Information
Why you should work with us?!
- We are cooperating with an all types and sizes of clients from all around the world which allows us to provide a very diverse portfolio of projects and technologies to choose from to our people.
- You will be part of a startup-minded branch of a company with a very strong and stable background of the Swiss/German headquarters.
- Your contributions will have a distinct impact on our clients
We offer even more
- 5 weeks of vacation + 3 wellness days
❤️ 2 Volunteering days to share the kindness of your heart with others
- Flexible working hours and home office
Fully covered certifications in Salesforce, Adobe, Microsoft, etc. (delete for non-tech roles)
Team events: company parties and etc.
Laptop + equipment
