Wonderful Citrus is America's largest integrated grower, shipper and packer of fresh citrus, including clementine/mandarin, navel and Valencia oranges; lemons; limes; grapefruits; and other citrus varieties. Wonderful Citrus owns, cultivates and harvests more than 58,000 acres of fresh citrus and ships around the world each year to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across America under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.
Overview:
The function of the Sales Support Representative is to ensure our customers receive their orders complete and on time. This will be accomplished through accurate inventories, timely data entry and coordination with team members. Will process orders for merchandise received by mail, telephone, fax, E-mail, or electronically.
Here’s what you’ll do:
Responsibilities include but are not limited to:
Edits orders received for price and nomenclature.- Enters data into computer, to determine total cost for customer.
- Prints shipment documents and forwards to the
- Records or files copy of orders received.
- Follows up on orders to ensure delivery by specified dates.
- Computes price, discounts, account representation, and shipping charges as required.
- Prepares invoices and shipping documents such as export papers, commercial invoices.
- Checks shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer-generated reports.
- Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
- Receives and checks customer complaints.
- Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Makes sure that quotes are processed through the quoting process in a timely manner.
- Maintains documentation of contract pricing and ensures accuracy of entry.
- Maintains customer name and address database.
Here’s what you’ll bring to the table:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1 year of office experience
- 1-2 years of customer service experience preferred
- Excellent oral and written communication skills.
- Excellent customer service skills are required
Pay Range: $22.00-$26.00 per hour. Final compensation will be dependent upon skills & experience
Additional Information
Here's what we'll bring to the table:
- Wonderful Giving - a one-of-kind program that donates company money to charities close to our employees' hearts
- Employee college tuition reimbursement
- Employee referral program
- Full benefits package - Medical, dental, vision, 401(k) retirement plan, company matching and annual catch-up, Employee Assistance Program, company-paid life insurance (spouse and dependents to age 26), life insurance, AD&D insurance, flexible spending accounts (FSAs)
- Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos
Wonderful Citrus is part of The Wonderful Company, a successful, fast-growing privately held $4 billion company with 9,000 employees worldwide. We've made Wonderful Pistachios one of America's top-selling salty snacks. We've turned pomegranates and POM Wonderful into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI Water is the No. 1 premium bottled water in America. JUSTIN Wine produces California's top-selling, high-end Cabernet Sauvignon. And Teleflora is the world's largest flower delivery service.
The Wonderful Company has a long-standing commitment to corporate social responsibility, including more than $120 million invested in environmental technologies and sustainability research, $45 million in charitable giving and education initiatives every year, $30 million toward the construction of a new charter school campus in California's Central Valley, and innovative health and wellness programs, including two new, free primary care clinics for employees and their dependents.
Wonderful Citrus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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