$ads={1}
Job Title: Customer Care Executive
Work Location: Manesar
Desired Experience: 2- 5 years
No. of days working: 6
Weekly Off: Sunday (Fixed off)
Work from Home/Office: Work from Office
Shift: Rotational Shift
Company Website: www.smartbox.in
Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, the candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.
Roles and Responsibilities:
- Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
- Comfortable with Rotational shifts to support our clients.
Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
- Follow up to ensure that appreciate actions were taken on customers’ requests.
- Refer unresolved customer complaints or requests to designated departments for further investigations.
Responsible for the Terminal Monitoring
Desired Candidate profile:
Strong Communication SkillsProfessional Email Typing or Good Writing Skills
- Ability to listen with active problem-solving skills.
- Good interpersonal skills
- Ability to handle pressure.
- Good knowledge of MS-Excel and Making reports and maintain data.
Must be flexible to work in different time zones in accordance with business requirements.
Benefits @ FCI:
- Medical Insurance
- Accidental Insurance
- Life Insurance
Job Type: Full-time
Salary: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Manesar, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- customer care: 1 year (Preferred)
Speak with the employer
+91 9667732647
