Customer Support Specialist:
Work from home customer support agents help provide phone services to customers. You will be taking inbound calls and assisting customers as needed.
If you are committed to providing exceptional customer service and to help out those in need then this opportunity is for you.
Overview:
This position is providing empathetic customer service to those in need while in a virtual setting. If you are also looking for a family oriented, professional work from home environment - this is the place for you.
We are seeking experienced customer service, call center, virtual support reps, to be on standby to take phone calls after a natural disaster.
Once you are called in you will have training for 1-2 days before beginning to take calls. You may be required to take calls for a few days, weeks or months depending on the need. This may happen numerous times throughout hurricane season (June 1-Nov 30).
It involves using your home computer and remotely answering inbound phone calls over the internet, using a headset.
Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Work with customers while collecting in the field.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Provide accurate, valid, and complete information by using the right methods/tools.
- Provide exceptional service to all customers.
- Data entry of loan applications/documents.
- Maintain office cash with accuracy and proper security.
- Grow office by marketing to new and existing customers.
- Minimize delinquency through appropriate collection activities.
- Make a large amount of outgoing calls.
- Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Must have a working vehicle to make field collections.
- Maintain valid Driver’s License and Insurance for vehicle.
Skills
- Proven customer service or financial service experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skill
- Ability to multi-task, prioritize, and manage time effectively.
- Effective reasoning skills
- Willingness to learn new skills.
Benefits:
Atlas Credit offers a competitive salary with a full benefit package and advancement opportunities. Benefit package includes, but is not limited to the following:
- Group health insurance plans
- Optional dental and vision insurance
- Paid vacation and sick time
- 401(k) Plan with matching
- Paid major holidays
- Bonuses
Must be US resident
Other information
Full time position
Pay: $25 per hour
Schedule:
- 8-9 hour shifts
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Language:
- English (Required). Bilingual (desired)
Work Location:
- Fully Remote
Job Types: Full-time, Part-time
Pay: $25.00 per hour
Benefits:
- Work from home
Experience level:
- No experience needed
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Work Location: Remote
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