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JOB TITLE: Cleaner
REPORTS TO: Cleaning Supervisor
BUSINESS UNIT: Castle Quarter Norwich Shopping Centre
CONTRACTED HOURS: 32
HOURLY RATE: £10.67
Job Summary
Cleaners are responsible for carrying out cleaning and associated duties throughout The Castle Quarter Shopping Centre in both the public and back of house service areas by completing both planned and reactive tasks. Duties may vary depending on the shift worked and the time of the year. Employees will be expected to provide an excellent level of customer service to both internal and external customers.
Main Tasks and Responsibilities
- Cleaning, washing, sweeping, mopping, dusting, polishing, buffing and vacuum cleaning of designated areas to the required standard
- To collect all waste and recyclables and transport to the disposal area
- To clean toilet, shower rooms, baby change, and rest room facilities to the required standard and to ensure that consumables are replenished as required
- To monitor all floor surfaces removing litter and chewing gum and to ensure spillages are cleaned up immediately before they become a hazard
- Spray cleaning, scrubbing and polishing of floor
- To use powered equipment where necessary (ride on and pedestrian scrubbing machines, wet vac machines, sweeping machines, pressure washers, escalator cleaning machines, vacuum cleaners)
- Cleaning of lose and fixed fixtures and fitting
- Cleaning of working surfaces and other furniture as directed
- Clearing up after flooding and/or any other emergency cleaning including bodily fluids
- To remove snow, spread ice melt/grit and display Slippery Floor signage to ensure that all surfaces are safe
- To report defects noticed in the course of your duties in order to prevent accidents and damage to property
- To comply with all safety policies, procedures and training relating to equipment, cleaning chemicals, safety notices and signage
This is not an all-inclusive list all staff will be expected to undertake any other duties which may be regarded as within the duties and responsibilities of the post.
Knowledge, Skills & Experience
- Previous cleaning experience within a public environment
- Experience of working with the public
- Preferable experience of fire evacuation duties, but training will be provided
- Ability to handle heavy equipment and machinery
- Knowledge of cleaning chemicals and supplies
- Familiarity with Material Safety Data Sheets and COSHH Assessments
- Familiarity and ability to follow Risk Assessments
- Perform a dynamic Risk Assessment if required before commencing tasks
- Knowledge of basic health and safety
- Integrity
- Good communication and customer service skills
- Ability to work alone and as part of a team
- An excellent work ethic
Person
- Be reliable and hardworking with a professional attitude
- Be able to work to a schedule
- Be able to work as part of a team
- Be able to work using their own initiative
- Be proactive and engaged with the development of processes and health and safety
