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About AMS
Who are Advanced Medical Solutions?
When we say we're a world leading independent developer and manufacturer of innovative and technologically advanced products for the global advanced wound care, wound closure and surgical markets, it's true. But we're much more than that...
With over 800 employees across the globe, we pride ourselves on being able to create an engaging and challenging place of work, developing individuals to the best of their abilities, and providing the correct environment to foster innovation, growth and meaningful work.
We're highly dependent on the creativity of our employees for our future growth and success. Our motto 'Care, Fair, Dare' summarises our culture, and defines the principles of how we operate as one team to achieve success.
AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.
Job Details
We are currently recruiting for a Support Engineer, to join us at our Nuremberg Office, the role will involve a hands-on approach, office based in the Nuremberg office.
This is an exciting opportunity to join the global IT team based out of the Nuremberg office.
Key responsibilities
- Introduction and implementation of IT systems and IT support for Nuremberg, Neustadt and Domazlice sites to ensure a uniform approach is consistently applied across the whole AMS group.
- Proactive communication and close collaboration with the wider global IT team to ensure support can be provided seamlessly, during holidays and absences.
- Supporting the helpdesk to make sure tickets are prioritized and resolved to support business needs and meet compliance with agreed SLAs and KPIs.
- Improve end-user training at Nuremberg, Neustadt and Domazlice sites.
- Occasional travel to other locations, including the UK (valid passport required)
What we’re looking for:
- Relevant professional experience in the IT sector (completed training or corresponding further education)
- Joining a small team in the Nuremberg site, but supported by the wider global team, the role will be varied and require both 1st and 2nd Line support skills.
- Excellent analytical and problem-solving skills.
- Excellent communication skills to deliver outstanding customer service.
- Ability to work under pressure.
- Experience with managing hardware including Servers, Desktops, laptops, and mobile devices.
- Experience in managing Windows desktop & server operating systems, Microsoft 365 and applications used in a manufacturing environment.
- Fluent in German and English, knowledge of Czech would be also an advantage.
We offer:
- Permanent employment.
- Collectively agreed employment according to IGBCE (37.5 hours/week, 30 vacation days)
- Flexitime working model with fixed core working hours.
- Working in a complex and growing company, provides a great opportunity to develop additional knowledge and skills.
Employment Basis
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