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Driving Infinite Possibilities Within A Diversified, Global Organization
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best of You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
We have an opportunity for a Customer Experience Specialist to join our Safety And Productivity Solutions team in Bucharest. In this role, you will provide support for EMEA customers by handling customer queries / complaints related to repair activities and circuit, and initiate and receive direct customer contact on repairs and advanced services.
Customer Experience Specialist responsibilities:
- Supporting the Customer Service area of the business by: Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction;
- Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs;
- Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible;
- Determine when appropriate to escalate customer concerns to management;
- Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.
Qualifications:
BA degree or equivalent experience;- Basic PC operating skills;
- Basic Knowledge of operating in Microsoft Office;
- Good interpersonal and communication skills;
- Fluency in English (written and spoken.
We offer:
- Medical plan provided by Signal Iduna;
- Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc.;
- Business Travel Accident Insurance;
- Voluntary defined contributory pension plan;
- Meal allowance;
- Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Additional Information
- JOB ID: HRD204676
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
